Hello, How Can We Help?

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General

We offer a variety of broadband plans, including unlimited data plans, high-speed fiber plans, and budget-friendly options. Visit our website (www.one7star.com) or contact customer support (https://one7star.com/contact/) for detailed plans.

You can check availability by entering your PIN code on our website or contacting our customer support team.

Once you select a plan, our technician will visit your location, set up the connection, and provide you with the necessary equipment like a router or modem.

Installation usually takes 24-48 hours after plan confirmation, depending on your location.

No, our broadband services are independent of landline connections.

Plans & Billing

Consider your usage (browsing, streaming, gaming, work), required speed, and budget. Our customer support can also help you pick the right plan.

You can pay online via credit/debit card, UPI, net banking, or through our mobile app. Auto-debit and offline payment options are also available.

Installation charges may apply based on the plan. Some plans require a refundable security deposit for equipment.

Yes, we offer discounts on quarterly, half-yearly, and annual plans. Check our website for ongoing offers.

Speed & Connectivity

We provide broadband speeds ranging from 30 Mbps to 1 Gbps, depending on the plan and area.

You can check your speed using speed testing websites like Speedtest.net or through our mobile app.

Speed issues can be caused by network congestion, router placement, excessive device load, or temporary technical issues. Try restarting your router or contacting support.

Technical Support & Troubleshooting

Try these steps:

  1. Restart your router/modem.
  2. Check cable connections.
  3. Verify if the issue is local or widespread via our website.
  4. Contact customer support if the problem persists.

Yes, you can use your own compatible router, but we recommend using our provided router for optimal service.

You can reset it via the router settings page (typically 192.168.1.1) or through our mobile app.

Customer Support & Complaints

You can reach us via:

You can reach us via:

You can raise a complaint through our website, mobile app, or customer care helpline.

Yes, you can change your plan anytime by logging into your account or contacting support.

You can request disconnection or temporary suspension through customer support. Some plans allow seasonal holds.